Chinazor Megbolu |
An indigenous airliner, Dana Air, has announced the introduction of a flexible ‘no change fee’ policy initiative.
The organisation in a statement at the weekend signed by the Communications Manager, Dana Air, Mr. Kingsley Ezenwa said the policy is of the firm’s promises to serve its customers better.
He noted that the policy was introduced to offer innovative products towards supporting customers’ ever-changing travel desires.
According to him; “Dana Air understands that the exigencies of daily activities can make planning a trip difficult.
“So with this new policy, our customers will now only be charged a fare difference (If applicable) without a change fee when they make up to two changes on their ticket at least two hours to their flight.
“However, if the changes are made after the flight is operated or one hour to the flight, the fee will be applicable.
“This new policy is part of our promise to offer an improved service delivery, innovative and supportive products to meet their travel expectations’’.
Ezenwa further explained that its 10 per cent on base fare web discount was still available to encourage guests to embrace the multiple, safe and secure online platforms.
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